Our commitment from the start has been to “offer the lowest prices on top-quality bestsellers” Many years, and thousands of satisfied customers later, this commitment still holds true.
The VIP team has worked hard to justify its reputation for outstanding Customer service. Your satisfaction is our primary concern.
VIP Same Day Shipping:
We stock every product we sell.
Orders received by 3PM (Eastern Time) will be shipped the same day.
Fedex Express is our standard shipping method, however, we reserve the right to use Canada Post in certain circumstances.
VIP Warranty:
All products are guaranteed for a minimum of one year.
Please call for details.
VIP Return Policy:
If you are not 100% satisfied with your purchase, simply return it within 30 days for a refund or exchange.
Please call for details.
VIP Pricing and Tax Policies:
Our low prices are in Canadian funds.
Prices are subject to change without notice.
Taxes and shipping extra.
Terms of Use:
Welcome to vippilot.com (this “Site”). This Site is provided by VIP Pilot Centre Inc. (“VIP Pilot Centre Inc”. “we” and/or “us”) as a service to our customers (“you”). Please review the following terms and conditions that govern your use of this Site (the "Agreement"). VIP Pilot Centre Inc provides you access to this Site subject to the terms and conditions of this Agreement. Please note that your use of this Site constitutes your unconditional agreement to follow and be bound by these terms and conditions. VIP Pilot Centre Inc reserves the right to update or modify the Agreement at any time without prior notice. If the Agreement has been updated, VIP Pilot Centre Inc will post the new Agreement on this Site and note the date that it was last updated. Your use of this Site following any such posting constitutes your unconditional agreement to follow and be bound by the Agreement as changed. If you shop on the Site, the Terms of Use applicable to each order are the Terms of Use in effect on the date that you place such order. For this reason, we encourage you to review the terms and conditions of the Agreement whenever you use this Site.
By using this Site, you represent that you are of the age of majority in your jurisdiction. If you are not of the age of majority in your jurisdiction, you must only use this Site under the supervision of your parent or legal guardian who agrees to the Agreement. If you are a parent or legal guardian agreeing to the Agreement, you must monitor and supervise the use of this Site by the minor and you are fully responsible for the minor’s use of this Site, including all financial charges and legal liability that he or she may incur.
IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THE AGREEMENT, YOU MAY NOT USE THIS SITE.
Privacy Policy
At VIP Pilot Centre Inc we know how important it is to protect your personal information. Whether you are shopping with us online or in person we want to make every customer experience safe and secure. In keeping with that goal, we have developed this Privacy Policy to explain our practices for the collection, use, and disclosure of your personal information.
This Policy applies to our retail stores, our Web Sites, and all other channels in which VIP Pilot Centre Inc collects and uses your personal information.
What Information does VIP Pilot Centre Inc Collect?
At VIP Pilot Centre Inc, we collect two types of information: personal information and non-personal information. The types of information we collect depend on the nature of your interaction with us.
Personal information
Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information such as:
your contact information - e.g., name, postal address, telephone number, and email address;
your personal preferences - e.g., product wish lists, language preferences, and marketing consent; and your transaction information - e.g., products purchased, method of payment, amount paid, and credit card number.
Non-personal information
Non-personal information does not identify you as an individual. For example: we may ask you for your postal code to assist us with planning our flyer distribution; we may collect certain non-personal data when you visit our Web Sites, such as the type of browser you are using or the referring URL; or we may collect and summarize customer information in a non-personal, aggregate format for statistical and research purposes.
All references to "Web Sites" in this Privacy Policy mean www.vippilot.com.
You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested.
How is Your Personal Information Used?
VIP Pilot Centre Inc may use your personal information for a number of different business purposes, for example to: fulfill your specific requests for products, services or information; provide customer support to assist you with your questions or complaints; conduct surveys in order to improve our services; measure and improve the effectiveness of our Web Sites or our marketing endeavours; detect and protect against fraud and error; track and analyze your purchases and preferences to better understand your product and service needs and eligibility; tailor our online content or in-store offerings based on your preferences; if you ask us, to offer and promote additional products and services we offer; and for other purposes as described in this Privacy Policy.
Your Consent
VIP Pilot Centre Inc will collect, use, or disclose your personal information only with your knowledge and consent, except where required or permitted by law. When you choose to provide us with your personal information you consent to the use of your personal information as identified in this Privacy Policy and as may be further identified at the time of collection.
Express Consent
Sometimes you will be asked to give your express consent, such as by checking a box to indicate your consent to receive marketing communications, or by providing your signature to indicate your acceptance of the use and disclosure terms presented on an application form.
Implied Consent
Other times, we may obtain your consent implicitly when we can reasonably conclude that you’ve given consent by some action you have taken or an action you have decided not to take. Generally, this occurs where the purpose for use of your personal information would be reasonably apparent to you.
Withdrawing Your Consent
You may notify us at any time that you wish to withdraw or change your consent to our use and disclosure or your information. We will accommodate your request subject to legal and contractual restrictions related to your transactions.
If you have "opted in" or subscribed to one of our newsletters or mailing lists, we will always provide you the opportunity to "opt out" or unsubscribe. For example, each e-newsletter we send to you will include a link or other method to unsubscribe or decline further e-newsletters.